All of our items are handmade to order. Due to their bespoke nature we are unable to offer refunds or returns for unwanted items or products which have been ordered in error.
Many of our items are crafted from aged/reclaimed wood (often old furniture) which may show signs of wear and tear such as marks, scuffs, dents or minor chips.
For any personalised 'bespoke' items, if we have made any errors (such as spelling mistakes or incorrect date information) we will happily replace your order (we will arrange a courier to return your item to us).
Please note: We copy and paste the wording exactly as supplied to us on your order form, so any mistakes in this instance won't be eligible for replacement.
If you have a problem with your order, please contact us.